Privacy Policy

Last updated: January 01, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Tshl Tawsil Captain mobile application ("Service") and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Application refers to Tshl Tawsil Captain, the mobile application provided by the Company for drivers/captains.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Tshl Tawsil.
• Country refers to: Saudi Arabia
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Application.
• Captain/Driver refers to the individual using this application to provide transportation services.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• You means the individual accessing or using the Service as a driver/captain.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Profile photo
• Usage Data

Driver Verification Data

As a captain/driver, we collect additional information for verification and safety purposes:

• Driver's license number and expiry date
• Driver's license image
• National ID number and image
• Vehicle information (type, model, color, plate number)
• Vehicle registration documents

Location Data

We collect location data to provide ride-hailing services. This includes:

• Your current location (continuously while online)
• Location history during active rides
• Routes taken during trips

Important: Location tracking is essential for the driver app to function. We track your location while you are online and available to receive ride requests, and during active rides to provide real-time updates to customers.

Financial Data

We collect financial information to process your earnings:

• Bank account details for withdrawals
• Wallet balance and transaction history
• Earnings and commission records

Usage Data

Usage Data is collected automatically when using the Service. This may include information such as Your Device's Internet Protocol address, device type, operating system, unique device identifiers, and other diagnostic data.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service and match you with ride requests.
• To verify Your identity: to ensure you are authorized to provide transportation services.
• To manage Your Account: to manage Your registration as a driver of the Service.
• To provide ride services: to match you with customers and facilitate transportation.
• To process payments: to calculate your earnings, process commissions, and handle withdrawals.
• To contact You: To contact You by email, telephone calls, SMS, or push notifications regarding ride requests, updates, or important communications.
• For safety and security: To ensure the safety of riders and drivers, and to investigate incidents.
• To improve our Service: To analyze usage patterns and improve our platform.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Driver verification documents may be retained for a longer period as required by law.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

You may delete Your account at any time through the application settings or by contacting us. You can also request account deletion at: https://tshl-driver.store/account-deletion

Note: Some data may be retained for legal and regulatory compliance purposes even after account deletion.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Background Location Access

The Tshl Tawsil Captain app requires background location access to:

• Receive ride requests when you are online and available
• Provide real-time location updates to customers during active rides
• Calculate accurate distances and fares for rides
• Ensure safety and provide assistance in case of emergencies

You can control location permissions through your device settings. However, disabling location access will prevent the app from functioning properly.

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. Drivers must be at least 18 years old to use this Service.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By visiting our website: https://tshl-driver.store
• By email: support@tshl-driver.store